Give your customers the information and support they need with Service Cloud—the customer service application that you can customize to fit your needs. With Service Cloud, you can choose how your customers reach you—by email, phone, …

Service Assistant uses generative AI-powered step-by-step plans based on case-specific data to streamline customer support, enhance agent productivity, accelerate agent onboarding and ensure company policy compliance.

Service Cloud is a popular Salesforce product that is designed specifically for CRM. Built on the Salesforce Platform, Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents.

Service Cloud enables seamless collaboration between humans and AI agents, for every type of service, on any channel, and across any industry to deliver seamless, unmatched experiences from first contact to final resolution.

Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a …

Explore the developer resources for Service Cloud to customize your service solution with code.

Get started with key Service Cloud tools that help you track and anticipate customer issues, boost the productivity of your service reps, and honor service-level agreements.

What’s Service Cloud Messaging? Seventy-five percent of adults want to communicate with brands the same way they do friends and family—through messaging. Messaging in Service Cloud provides a rich, efficient conversation experience for …

AppExchange is the leading enterprise cloud marketplace with ready-to-install apps, solutions, and consultants that let you extend Salesforce into every industry and department, including sales, marketing, customer service, and more.

1 day ago · As a Success Architect specializing in Service Cloud, you will: Drive Customer Impact – Partner with our most strategic and high-priority customers, assessing their Service Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.